Introduction
IMTS Institute (“IMTS”, “we”, “our”, or “us”) is committed to protecting the privacy of individuals whose information is collected through our Customer Relationship Management (CRM) system and related communication platforms.
This Privacy Policy explains how we collect, use, store, process, and protect personal information obtained through Meta platforms (including Facebook, Instagram, and WhatsApp), our website, lead generation forms, and other communication channels.
By submitting your information or interacting with our services, you consent to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information including:
- Full Name
- Mobile Number
- WhatsApp Number
- Email Address
- City and State
- Educational Qualifications
- Course or Program Preferences
- Communication Preferences
- Lead Form Responses
- Website Inquiry Details
- Chat and Communication History
- Any other information voluntarily provided by users
Information Collected Through Meta Platforms
We may receive and process information submitted through:
- Facebook Lead Ads
- Instagram Lead Ads
- Facebook Pages
- WhatsApp Business Platform
- Meta Business Tools
- Other Meta products and services integrated with our CRM
The information received may include name, email address, phone number, and other details voluntarily submitted through Meta lead generation forms.
How We Use Your Information
We use collected information for:
- Admission counseling and support.
- Processing inquiries and applications.
- Contacting prospective students.
- Providing information regarding courses and educational programs.
- Managing leads within our CRM system.
- Customer support and communication.
- Improving our services and user experience.
- Internal reporting and analytics.
- Compliance with legal and regulatory requirements.
Data Sharing and Disclosure
We do not sell, rent, or trade personal information.
Information may be shared with:
- Authorized IMTS Institute employees and counselors.
- CRM, cloud hosting, and communication service providers.
- Technology partners supporting our operations.
- Government authorities or regulatory bodies when legally required.
All third-party service providers are required to maintain appropriate security and confidentiality standards.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
While we take reasonable measures to secure personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
Data Retention
Personal information is retained only for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy.
- Provide educational counseling and support services.
- Comply with legal, regulatory, and business obligations.
User Rights
Subject to applicable laws, users may request:
- Access to their personal information.
- Correction of inaccurate information.
- Deletion of personal information.
- Restriction of data processing where applicable.
- Withdrawal of previously provided consent.
Data Deletion Requests
Users may request deletion of their personal information by sending an email to:
admin@imtsinstitute.com
Subject Line: Data Deletion Request
Upon verification of the request, IMTS Institute will review and process the request in accordance with applicable laws, regulatory requirements, and legitimate business obligations.
Third-Party Services
Our CRM system may integrate with third-party services, including Meta Platforms, Inc. (Facebook, Instagram, and WhatsApp). Information submitted through these platforms may also be subject to their respective privacy policies and terms of service.
Children’s Privacy
Our services are not directed toward children under the age required by applicable law without parental or guardian consent.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Updated versions will be posted on this page along with the revised effective date.
Contact Information
IMTS Institute
Email: admin@imtsinstitute.com
Phone: +91 9210989898
Address: G 38, 2nd Floor, Block G, Noida Sector 3, Noida, Uttar Pradesh 201301, India